Families and Visitors | Vista Del Mar

Welcome to Vista del Mar Hospital

On behalf of our doctors, nurses, clinical staff and administration, we welcome you to Vista del Mar Hospital. Admitting your loved one to a behavioral healthcare hospital is difficult. We understand and want you to know that we care about your child, spouse, partner or friend – and it is our goal to provide a safe and caring environment to meet their mental health needs. I sincerely hope this provides you with some peace of mind.

At Vista del Mar, we offer both inpatient and outpatient programs for adolescents and adults. The hospital specializes in stabilization and dual diagnosis for patients with mental illness and chemical dependency. In addition, we provide comprehensive outpatient services, including the Adult Partial Hospitalization Program and the Adolescent/Adult Intensive Outpatient Program. The hospital also serves the military community with evidence-based therapies for active-duty military, veterans and their families.

During your child or loved one’s stay, we will provide the highest quality care available from our dedicated and compassionate staff. We realize that hospitals can seem overwhelming, so we have gathered information and resources to help you prepare. Please click on the links below to learn about our visiting hours and guidelines, patient access codes, treatment plans and teams, patient schedules, unit expectations, and patient rights and responsibilities. There is also a site map and driving directions for your visit to beautiful Ventura and our 16-acre campus with ocean views.

Your loved one’s experience, as well as assisting you, is important to us. Please don’t hesitate to contact us with your questions.

Sincerely,
Colton Reed, MBA
Chief Executive Officer
Vista del Mar Hospital

Visiting Hours

To mitigate the risk of COVID-19, we have temporarily adjusted our visitation guidelines.

For hospital patients, we have restricted visitation at this time. We believe this is the safest precaution for everyone. We will continue to re-evaluate and update as needed.

For Outpatient Services, the office is open 8:00 am to 4:30 pm Monday through Friday for phone inquiries. Although our Partial Hospitalization Program is available in-person at this time, we have set up a Telehealth platform to continue to support patients and provide group therapy and psychiatry remotely.

We understand this situation is dynamic and appreciate your understanding as we work together to keep our patients and community safe during this challenging time.

Please call (805) 653-6434 for our holiday visitation schedule.

Visiting Guidelines

Many of these guidelines are in response to mental health laws and regulations to protect the safety of our patients. Please review the following guidelines:

Due to state law, all visitors must provide a patient access code for visits and patient information.
All visitors must check in with the receptionist and obtain a visitor identification bracelet.
Visitors will be required to leave personal belongings in their car. Cell phones are also not permitted on the unit as having the camera and recording device violates our policy on confidentiality.
Visitors must respect the program rules and all patients’ privacy or they will be asked to leave.
All belongings and packages brought to patients must be screened by staff. Any items that do not conform to hospital rules or considered to be contraband will not be allowed on the unit.
Anyone appearing under the influence of any substance or who does not act appropriately will be asked to leave.
Due to limited space, only two visitors are permitted at the same time.
Visitors must be at least 13 years of age and children cannot be left unaccompanied in the lobby or hospital grounds.
All visitors must remain in common areas on the unit. You are not permitted to visit in a patient room or behind closed doors.
We discourage visitors from bringing flowers or balloons to the hospital. If they are brought in, they will be kept at the nurse’s station.
We ask any visitors with recent flu or respiratory symptoms to delay a visit until feeling better. Visitors who are coughing may be asked to wear a mask. We appreciate your support in our efforts to limit our patients from further health issues.

For more information, please call us at (805) 653-6434 or toll free at (800) 776-0040. We hope you enjoy your visit to Vista del Mar Hospital!

Patient Access Codes

Be sure to ask your admitted family member or friend for their patient access code. They must provide this code to anyone with whom they want to have contact with during their stay. For more information, please call us at (805) 653-6434 or toll free at (800) 776-0040.

Treatment Plans and Teams

Successful treatment requires cooperation and agreement between your loved one, their family and support system, and the Vista del Mar treatment team. The treatment plan helps your loved one and treatment team stay focused. It will also help the patient stay focused on meeting goals, and inform them of their daily schedule, unit location, security code for visitors, and the names of their doctor and case manager.

Driving Instructions

From Los Angeles:

Merge onto US-101 N via the ramp on the left.
Merge onto US-101 N toward Ventura.
Merge onto CA-33 N via EXIT 70B toward Ojai.
Take the Stanley Ave exit.
Turn right onto W Stanley Ave.
Turn left onto N Ventura Ave.
Turn right onto Seneca St.

From San Luis Obispo:

Take Pacific Coast Highway/CA-1 South.
Take the CA-154 exit, EXIT 146, toward Cachuma Lake/Los Olivos.
Turn left onto Chumash Hwy/San Marcos Pass Road/CA-154.
Enter next roundabout and take the 2nd exit onto San Marcos Pass Road/CA-154.
Merge onto US-101 S via the ramp on the left.
Merge onto CA-33 N via EXIT 70B toward Ojai.
Take the Stanley Ave exit.
Turn right onto W Stanley Ave.
Turn left onto N Ventura Ave.
Turn right onto Seneca St.

Q&A

What is a typical day like as an in-patient?

Each day usually starts around 7:30 for breakfast then leads into time periods of exercise, personal break time, therapy groups, one-on-one with the psychiatrist and visiting hours, which intertwines between lunch and dinner. The day concludes around 8:30 in the evening.

How do I keep in touch with my family or friends?

At the time of admission, each patient is asked to whom they wish to have contact with during their stay. Each person will be contacted and given an access code that will allow them to speak to the patient. The patient themselves can also contact individuals if they wish to speak to them. Telephones are accessible to patients on the units. However, each unit has specific phone hours related to the unit’s groups schedule and other events on the unit.

The designated phone hours are below:

Adolescent Unit Phone Times
Please call our reception area to obtain phone times for our adolescents

(805)653-6434

Phones are available for use whenever there is not a scheduled activity or group occurring.

Adult Units/Acute Unit Phone Times

Please call our reception area to obtain phone times for adults